Despite taking great care in
building your new kit, it doesn't work. We've all been there, and it can be very
frustrating, particularly when support is poor or not forthcoming. Don't worry,
with our troubleshooting service we guarantee to be able to get your kit up and
running, if not we will gladly offer a full refund in exchange for your non
working kit. Our support scheme is outlined below. Please note that our
preferred contact method is email.
Check our Support Pages for the
latest information on your product. We will post any new information relating to
design changes, common problems and most importantly solutions here.
If you do not find an answer on
our support pages we can be contacted at firstname.lastname@example.org
. Be sure to identify the kit to which your problem relates and provide us with
a full description of the symptoms. We will endeavor to respond by the next
working day with suggested causes and recommended actions.
In the rare event that our other
support services don't solve your problem, we offer a repair service. There is a
flat rate handling charge of £10 for this service. We will investigate the
cause and make a repair if this can be done without replacing any major components. If the cause is found to
be due to damage to a major component such as a processor or LCD module, we will contact you
with an additional replacement part cost before carrying out the repair. Our
standard shipping charges apply for the return of the unit. If the
cause is found to be due to an 'out of box' component malfunction, we will
replace the part under warranty and waive the handling and shipping charges. All
charges associated with repairs are subject to VAT at the standard rate.
Before returning an item to us
you MUST contact us beforehand to agree a return date.
All returned items must be
securely packaged and protected to prevent damage during transit. Returns are
shipped at your risk, we will not accept liability for any damage or losses
incurred during shipment to us.
We will contact you once the
repair has been made and advise you of the repair price. The link below may be
used to pass us your payment details. Once payment has been received the
repaired item will be returned by first class post/airmail.